Shipping & Returns
What is your refund/exchange policy?
We are happy to refund you for the full amount of the purchase within 15 days of the original purchase date. The item must be in it's original saleable condition, and in original packaging. If there is an issue with the product, let us know. We can exchange an item for you within 30 days of the purchase. In either scenario, we require either a printed or emailed receipt.
*All custom sales or orders are final sale. No returns, refunds or exchanges.
What is your refund/exchange policy on Last Call products?
All products that end in $.85 are considered Last Call and cannot be returned. You will not be able to exchange, get store credit or a refund for these products.
What is the RYNLY shipping option?
RYNLY is a peer-to-peer delivery service currently offered in the Portland and Seattle metros. If you would like to use RYNLY for your shipping, all of the products in your order must be from Portland if you are shipping to a Portland address and all of the products in your order must be from Seattle if you are shipping to a Seattle address. Please reach out with any questions.
Do you ship internationally?
Yes! You can get this quote while purchasing online, or call us, and we can give you a shipping quote via phone.
Can you ship large items like furniture?
We can, it takes some finagling though, so give us a call, and we can make it happen.
I was not happy with the quality of item. Can you provide me with a prepaid mailers to ship item back?
We can do that for sure. We most likely will ask for a picture of the damaged item first, but we are happy to get a label to you. Please email firstname.lastname@example.org
Can I return food items?
Yes, as long as they are still sealed, re-sellable and within the return period with a receipt of purchase.
My purchase has not arrived even though tracking says it has. Will you replace?
We will help you the best we can! Please email details and tracking information to email@example.com
My order was damaged in transit. Will you replace it?
In most cases, yes. We may need you to provide us with a couple of items, like a photograph and tracking number. Please email firstname.lastname@example.org