What is your refund/exchange policy?
We are happy to refund you for the full amount of the purchase within 15 days of the original purchase date. The item must be in its original salable condition, and in original packaging. Items can also be exchanged within 30 days of purchase.
A printed or emailed receipt is required for all returns and exchanges.
Customers are responsible for any additional shipping costs for returns and exchanges. If there is an issue with the product, let us know ASAP.
All custom sales or orders are final sale. No returns, refunds or exchanges.
I was not happy with the quality of item. Can you provide me with a prepaid mailer to ship item back?
We can do that for sure. We most likely will ask for a picture of the damaged item first, but we are happy to get a label to you. Please email firstname.lastname@example.org
Can I return food items?
Yes, as long as they are still sealed, re-sellable and within the return period with a receipt of purchase.
How soon are orders processed and shipped?
We typically fulfill orders within 1-4 business days. We ship USPS Priority for all domestic orders.
My purchase has not arrived even though tracking says it has. Will you replace it?
We will help you the best we can! Please email details and tracking information to email@example.com
My order was damaged in transit. Will you replace it?
In most cases, yes. We may need you to provide us with a couple of things, like a photograph and tracking number. Please email these details to firstname.lastname@example.org
Do you ship internationally?
Yes! We ship via USPS Priority International, and you can retrieve this quote at checkout. Please note, there are a few items (such as knives) that we cannot ship internationally.